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Effective Date: Oct 27 2026
Q-Fi Cloud is Built for What You Create . These Terms explain the rules for using our hosting services in plain English. Short summaries appear at the start of key sections for convenience; the full terms that follow are binding.
These Terms are between you and Q-Fi Cloud (“Q-Fi,” “we,” “us,” or “our”). Q-Fi Cloud is a global hosting company serving customers across the Americas, Europe, and beyond. Our contact details are in Section 22.
In short: Creating an account, placing an order, or using a Q-Fi service means you agree to these Terms.
These Terms apply when you create a Q-Fi account, submit an order through billing.qficloud.com or another Q-Fi sales channel, or access or use any Q-Fi service. By doing so, you confirm that you have read and agree to these Terms and our separate Privacy Policy.
If you place an order or use a service on behalf of a business, organization, or other person, you confirm that you have authority to accept these Terms for them. In that case, “you” also refers to that business, organization, or person.
If you do not agree, do not create an account, place an order, or use our services.
In short: You must be at least 18, or have a parent or legal guardian’s consent and supervision.
You must be at least 18 years old to accept these Terms on your own. If you are under 18, you may use a service only with the consent and supervision of a parent or legal guardian who agrees to these Terms and takes responsibility for your account and use of the service.
In these Terms:
In short: We provide hosting for supported games, VPS workloads, and Discord bots. Free hosting is limited and may change or end.
We offer hosting services that may include game servers for FiveM, Minecraft, Rust, Palworld, DayZ, and Counter-Strike 2 (CS2); VPS hosting; and Discord bot hosting. Service features, resource limits, locations, software compatibility, and prices are described on the applicable service page or order form. They may vary by plan and may change as described in these Terms.
Our free game server tier is currently advertised as offering up to 8 GB RAM and 15 GB SSD storage , subject to the applicable game, technical limits, availability, and any restrictions stated during sign-up. The free tier is an evaluation or introductory service. It is not a promise of permanent availability, a paid-service-level guarantee, or an entitlement to any particular resource allocation, performance, or support level.
We may impose reasonable limits on Free Services, including limits on the number of servers, usage, availability, features, and support. We may reclaim, suspend, modify, or discontinue a free server or the free tier, including for inactivity, resource constraints, policy violations, or operational reasons. Where reasonably practicable, we will give advance notice before reclaiming a free server, but we cannot guarantee notice in every case. Free Services are not eligible for refunds or service credits.
We do not promise unlimited use of any resource or feature. Actual service availability and performance may depend on capacity, network conditions, software, game platforms, third-party providers, and your configuration.
In short: Keep your account details accurate, protect your credentials, and take responsibility for activity on your account.
You must provide accurate, current, and complete information when creating and maintaining your Account. Please update your information if it changes. You must not impersonate another person, misrepresent your identity, or create an Account using information you are not authorized to use.
You are responsible for protecting your passwords, authentication methods, API keys, and other credentials. Do not share them except with people you authorize to manage your services. You are responsible for activity through your Account, including activity by your employees, contractors, community members, or other users you permit to access a service.
Tell us promptly at support@qficloud.com if you suspect unauthorized access or a security incident involving your Account. We may require identity or account verification before making changes or disclosing information.
In short: Use the Services lawfully and fairly. Do not harm other people, systems, or the reliability of the Services.
You must comply with applicable law, these Terms, and any reasonable technical or service-specific rules we provide. You must not, and must not allow anyone using your Account to:
We may investigate suspected violations and take action under Section 14. If you are unsure whether a use is permitted, contact support@qficloud.com before proceeding.
In short: Paid plans renew unless you cancel. Cancel before the next billing date to avoid the next renewal charge.
Your order form or Paymenter record identifies the service, plan, price, billing interval, and any initial term. Unless the order states otherwise, a paid subscription begins when the service is provisioned and continues for the selected billing period. It renews automatically for successive periods of the same length until you or we cancel it.
You can cancel or turn off renewal through Paymenter where that option is available, or by contacting support@qficloud.com . To avoid a renewal charge, submit your cancellation at least 24 hours before the next scheduled billing date. If you submit it later, it may take effect after the next billing period begins. Unless applicable law requires otherwise, cancellation stops future renewals but does not refund fees already charged for the current billing period.
You may continue to use a Paid Service until the end of the period you have paid for, unless the service is suspended or terminated under these Terms. For a one-time order, your access continues for the term stated in the order.
In short: Payments and recurring charges are managed through Paymenter. You must keep your payment details current.
You agree to pay the prices, taxes, and other charges shown in your order or Paymenter. Prices may be shown in a specified currency. Unless stated otherwise, you are responsible for applicable taxes, duties, or similar charges, excluding taxes imposed on our income.
Paymenter is our billing portal. Payment processing may be provided by third parties under their own terms and privacy practices. By placing an order, you authorize the applicable payment provider to charge your selected payment method for the initial purchase and any recurring renewal charges.
If a payment fails, is reversed, or is overdue, we may notify you and ask you to update your payment method. We may suspend or limit the affected Service if payment remains unpaid. We may apply a late fee only to the extent permitted by applicable law and only after giving any notice required by law.
You are responsible for keeping your billing information up to date and reviewing your invoices and renewal dates. If you believe a charge is incorrect, contact support@qficloud.com promptly.
If you initiate a chargeback or payment reversal, we may suspend the affected Service immediately while we investigate or resolve the payment dispute. We may also restrict or terminate an Account where there is evidence of payment fraud or repeated payment reversals. This does not limit any rights or remedies you have under applicable law.
We may change prices for future subscription periods by giving you reasonable advance notice. Unless applicable law requires otherwise, a price change takes effect at your next renewal. If you do not accept it, you may cancel before that renewal.
In short: We offer a limited 7-day refund or credit policy for new paid orders, but this does not limit rights the law gives you.
For a new Paid Service order , you may request a pro-rated refund or account credit within 7 days of the initial purchase . We may calculate the amount based on the unused portion of the paid period and may deduct any amounts permitted by law. This voluntary policy does not apply to renewals, upgrades, add-ons, Free Services, or charges for which a refund or credit is not permitted by law.
After that 7-day period, payments are non-refundable except where required by law or expressly stated in these Terms. Service credits under Section 9 are governed by that section.
Nothing in this policy removes or restricts a statutory right to cancel, withdraw from, or receive a refund for a purchase. For example, consumers in the EU or UK may have statutory cancellation or withdrawal rights, including rights that may apply during an initial 14-day period, subject to applicable law and any valid request to begin a service during that period. We will not treat such rights as waived unless the law permits it and any required request, consent, or acknowledgment has been properly obtained. Mandatory consumer rights and remedies always prevail over this voluntary refund policy.
In short: For eligible Paid Services, we target at least 99.9% monthly uptime. If uptime falls below that level, you may request a service credit under the schedule below.
The complete Service Level Agreement is published as a standalone document and is incorporated into these Terms by reference.
This Service Level Agreement (“SLA”) applies only to eligible Paid Services for which the order or service page indicates that the SLA applies. It does not apply to Free Services.
For each calendar month, Monthly Uptime is the percentage of minutes in that month during which the core hosting service is available for use, calculated as:
> (Total minutes in the month − qualifying unavailable minutes) ÷ total minutes in the month × 100
The service must be unavailable due to a failure of Q-Fi-controlled hosting infrastructure for the outage time to qualify. The SLA does not guarantee that your game, application, bot, software, or configuration will work without interruption.
Scheduled maintenance is excluded from the calculation. Where practicable, we will give at least 24 hours’ notice of scheduled maintenance. Outages or performance issues caused by events outside our reasonable control, including force majeure events described in Section 18, are also excluded. Other exclusions include issues caused by your account, Customer Content, software, configuration, actions, or failure to follow instructions; third-party platforms or networks outside our reasonable control; suspension or restriction permitted by these Terms; and maintenance or emergency work needed to address a security or stability risk.
If Monthly Uptime is below 99.9%, you may request a service credit as follows:
To request a credit, contact support@qficloud.com within 30 days after the end of the affected calendar month . Include your Account details, the affected Service, the outage dates and times, and any supporting information. We will review the request and may use our monitoring records to determine eligibility. Credits are applied to future invoices for the affected Service, are not redeemable for cash except where required by law, and cannot exceed the monthly fee for that Service.
To the extent permitted by law, these credits are your sole and exclusive remedy for an SLA claim . This does not limit any rights or remedies that cannot legally be limited.
In short: Support is available 24/7, but response and resolution times are not guaranteed.
We offer support through the channels and methods listed on our website or in your Account, with support available 24 hours a day, 7 days a week. Response times may vary based on demand, issue severity, the information you provide, and the plan you have purchased.
We will make reasonable efforts to review and respond to support requests. We do not guarantee a particular response time, fix, outcome, or resolution time. Support does not include work that is outside the scope of your plan, software development, administration of your applications, or repair of problems caused by Customer Content or configurations unless we agree otherwise.
In short: You own your content. You are responsible for keeping backups. We may host and process your content only as needed to provide and protect the Services.
As between you and Q-Fi, you retain your ownership rights in Customer Content. You grant Q-Fi a limited, non-exclusive license to host, store, copy, transmit, display, and otherwise process Customer Content only as reasonably necessary to provide, maintain, secure, support, and improve the Services, comply with law, and enforce these Terms. This license ends when the Customer Content is deleted, except to the extent a copy remains in routine backups or must be retained by law.
You are responsible for your Customer Content, the rights and permissions needed to use it, and the consequences of making it available through a Service. You must maintain your own current backups of important data. We do not promise that data will always be recoverable, and we are not a substitute for a backup service.
If a Service is terminated, or is suspended for non-payment, we will generally retain associated Customer Content for up to 30 days from the termination or suspension, as applicable, to allow you to retrieve it. After that period, we may permanently delete it. Where reasonably practicable, we will provide notice before deletion. We may delete or restrict access sooner if required by law or needed to address an urgent security, safety, or legal risk. You are responsible for exporting your data during the retrieval period. We may require outstanding charges to be paid before restoring a suspended Service or providing access for retrieval.
In short: Our separate Privacy Policy explains how we handle personal information.
Our Privacy Policy describes how we collect, use, disclose, and protect personal information. The complete Privacy Policy is published as a standalone document and is incorporated into these Terms by reference. If you use a Service to process personal information about other people, you are responsible for having the necessary legal basis, notices, permissions, and safeguards.
We take reasonable steps designed to protect the Services and data, but no internet service or security measure can be guaranteed to be completely secure.
In short: Report alleged copyright infringement to abuse@qficloud.com . We may remove or disable access to material and take action against repeat infringers.
If you believe content hosted through a Q-Fi Service infringes your copyright, send a notice to abuse@qficloud.com with enough information for us to identify and assess the claim. Where applicable law requires specific information, include it. A notice should generally identify the copyrighted work and the allegedly infringing material, provide information that allows us to locate it, include your contact details, and include any statements or declarations required by applicable law.
We may forward a notice to the customer responsible for the material, remove or disable access to the material, or take other appropriate action. We may consider a counter-notice or other response where applicable law provides for one. We may terminate Accounts of repeat infringers, and we may act sooner where the circumstances or law warrant it. Knowingly submitting materially false infringement claims or counter-notices may have legal consequences.
In short: We may suspend or end a Service for serious or unresolved problems. Where practical, we will explain the issue and give you time to fix it.
You may end a Paid Service by cancelling it under Section 6. We may suspend, restrict, or terminate an Account or Service if:
Where a breach can reasonably be fixed and there is no urgent risk, we will generally provide notice and a reasonable opportunity to remedy it, normally at least 10 days . We may act immediately, without a cure period, where we reasonably believe that activity is illegal, abusive, fraudulent, creates a security or safety threat, risks harm to other customers or our infrastructure, involves harassment of staff, or requires immediate action by law or a third party.
If we suspend a Service, you remain responsible for charges that accrued before suspension. Where the issue is capable of being fixed, we may restore the Service after the issue is resolved and any applicable overdue charges are paid.
When a Service ends, your right to use it ends. You are responsible for retrieving your Customer Content within the period described in Section 11. We may delete Customer Content after that period, subject to applicable law. Any fees due before termination remain payable. If we terminate a Paid Service for a reason other than your breach or non-payment, we will provide any refund required by law and may refund or credit the unused portion of a prepaid period.
In short: We may update or discontinue features. For paid services, we will generally give at least 14 days’ notice before discontinuing a Service.
We may change, update, replace, or discontinue features or Services for technical, security, legal, or business reasons. If we plan to discontinue a Paid Service, we will give at least 14 days’ notice where reasonably practicable. If we discontinue a Paid Service before the end of a period you have paid for, we will provide any refund required by law and may refund or credit the unused portion of that period.
We may change or discontinue a Free Service at any time, including without advance notice where required for operational, legal, or security reasons. We may also change or discontinue a feature that is no longer supported by a game developer, platform, software provider, or other third party.
In short: We will give notice of material changes. Material changes that adversely affect a Paid Service generally take effect at your next renewal.
We may update these Terms from time to time. For a material change, we will provide notice by email, through Paymenter or your Account, or by posting a notice on our website before the change takes effect. Non-material changes, and changes required for legal, security, or operational reasons, may take effect sooner where appropriate.
If a material change adversely affects your Paid Service, the change will generally take effect at your next renewal. If you do not agree, you may cancel before that renewal. Continued use of a Service after a change takes effect indicates acceptance of the revised Terms, to the extent permitted by law. This section does not reduce any notice or consent rights that applicable law gives you.
In short: We work to provide dependable hosting, but cannot promise uninterrupted or completely secure service. Some liability and consumer rights cannot legally be excluded.
To the fullest extent permitted by law, the Services are provided “as is” and “as available.” We do not warrant that a Service will be uninterrupted, error-free, meet every requirement, or be completely secure. We disclaim implied warranties to the extent the law allows, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Nothing in these Terms excludes an express warranty we have made in writing or a warranty that cannot legally be excluded.
To the fullest extent permitted by law, Q-Fi will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business, anticipated savings, goodwill, or data, arising out of or related to these Terms or the Services, even if we were told such damages were possible.
To the fullest extent permitted by law, Q-Fi’s total aggregate liability arising out of or related to these Terms or the Services will not exceed the total fees you paid to Q-Fi for the affected Service during the 12 months immediately before the event giving rise to the claim . If you have paid no fees for the affected Service, the cap is zero to the extent permitted by law.
Nothing in these Terms limits or excludes liability for fraud or fraudulent misrepresentation, gross negligence, willful misconduct, death or personal injury caused by negligence, or any other liability that cannot legally be limited or excluded. Nothing in these Terms limits statutory consumer rights or remedies, including applicable consumer rights in the EU, UK, and any other jurisdiction where such rights cannot be excluded. If you are a consumer, any limitation applies only to the extent it is lawful and enforceable in your jurisdiction.
In short: You are responsible for claims caused by your content or misuse of the Services, subject to applicable law.
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Q-Fi and its officers, employees, and agents from third-party claims, losses, liabilities, damages, and reasonable costs (including reasonable legal fees) arising from or related to: (a) your Customer Content; (b) your use of a Service in breach of these Terms or applicable law; or (c) your infringement or violation of another person’s rights.
We will give you reasonable notice of a claim, allow you to participate in its defense, and provide reasonable cooperation at your expense. You may not settle a claim in a way that imposes liability or an obligation on Q-Fi without our prior written consent. This section does not require you to indemnify Q-Fi for a claim to the extent caused by Q-Fi’s own conduct, and does not apply where prohibited by applicable consumer law.
Neither party is responsible for delay or failure to perform caused by events beyond its reasonable control, such as natural disasters, severe weather, war, terrorism, civil unrest, labor disputes, public-health emergencies, power or telecommunications failures, government action, third-party cloud or network outages, or denial-of-service attacks. The affected party will use reasonable efforts to reduce the effects of the event and resume performance when reasonably possible. This section does not remove your obligation to pay for Services already provided or any rights that cannot legally be excluded.
In short: Contact us first to try to resolve a dispute informally. Consumer protections and local rights that cannot be waived remain in place.
Before starting formal proceedings, you and Q-Fi agree to try to resolve a dispute informally. Send a description of the dispute and the outcome you are seeking to legal@qficloud.com . We will try to respond within a reasonable time. If the dispute is not resolved within 30 days after notice, either party may pursue available formal remedies.
Subject to mandatory consumer protection laws and rules that cannot be waived, these Terms and any dispute arising from them or the Services are governed by the laws of the State of Delaware, United States , without regard to conflict-of-law rules. Any court proceedings will be brought in a court with proper jurisdiction, subject to any consumer rights to bring a claim in another court or jurisdiction.
To the extent permitted by applicable law, you and Q-Fi agree to bring claims in an individual capacity and not as a plaintiff or class member in a purported class, collective, or representative action. This does not apply where a class-action waiver is prohibited or unenforceable, or otherwise limit rights or remedies that cannot legally be waived.
Nothing in this section prevents you from contacting a consumer protection authority, using an applicable consumer complaint process, or exercising any statutory right that cannot be restricted by contract.
For questions about these Terms or legal notices, contact:
Q-Fi Cloud Legal: legal@qficloud.com Support: support@qficloud.com Abuse and copyright notices: abuse@qficloud.com
r’s continued use of Q-FI CLOUD’s services after any changes to this SLA constitute
FiveM
Minecraft
Rust
Palworld
Day Z
Counter-Strike 2
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